Operated by Bespoke Health & Social Care Ltd

Learning Disabilities & Autism, Bespoke Health & Social Care

GoodRated 1 Dec 2023Home care · Southampton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Jan 2025
Respecting and promoting people's privacy, dignity and independence
Note7 Jan 2025
Supporting people to express their views and be involved in making decisions about their care
Note7 Jan 2025
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Jan 2025
Ensuring consent to care and treatment in line with law and guidance
Note7 Jan 2025
Supporting people to live healthier lives, access healthcare services and support
Note7 Jan 2025
Staff working with other agencies to provide consistent, effective, timely care
Note7 Jan 2025
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Jan 2025
Staff support: induction, training, skills and experience
Note7 Jan 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Jan 2025
Positive feedback from families and other professionals; people supported to achieve greater independence and wellbeing.
Note7 Jan 2025
Partnership working with commissioners, local authority, housing providers and multi-disciplinary teams to improve outcomes.
Note7 Jan 2025
Positive, inclusive leadership culture with visible, approachable registered managers and monthly governance meetings.
Note7 Jan 2025
Effective MCA compliance with documented capacity assessments and best interests decisions; Court of Protection applications made where required.

Note7 Jan 2025
End of life care and support
Note7 Jan 2025
Improving care quality in response to complaints or concerns
Note7 Jan 2025
Supporting people to develop and maintain relationships to avoid social isolation
Note7 Jan 2025
Meeting people's communication needs
Note7 Jan 2025
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Jan 2025
Working in partnership with others
Note7 Jan 2025
Continuous learning and improving care
Note7 Jan 2025
Engaging and involving people using the service, the public and staff
Note7 Jan 2025
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note7 Jan 2025
How the provider understands and acts on the duty of candour
Note7 Jan 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering