Operated by SH&B Limited

Bluebird Care Northallerton Thirsk & Catterick

GoodRated 15/12/2023Home care · Northallerton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note15 Dec 2023
People and relatives kept informed via newsletters, app access and regular office check-in calls
Note15 Dec 2023
Complaints and concerns effectively managed with lessons learned and action taken
Note15 Dec 2023
People and relatives praised staff as kind, caring, efficient and punctual
Note15 Dec 2023
Effective partnership working with external professionals including district nurses, OTs and GPs
Note15 Dec 2023
Staff received regular supervisions, appraisals and spot checks; positive staff morale reported
Note15 Dec 2023
Robust quality assurance including audits of records, incidents, medicines, finances and staff performance
Note15 Dec 2023
Medicines management was safe with trained staff and annual competency observations
Note15 Dec 2023
People received weekly rotas in advance, supporting predictability and person-centred care
Note15 Dec 2023
No missed care calls reported; online monitoring systems alert management if staff are running late