Operated by Nightingale Retirement Care Limited

Nightingale Home Care

GoodRated 10 Jan 2022Home care · Bromley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note1 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note1 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note1 Oct 2022
Supporting people to live healthier lives, access healthcare services and support
Note1 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Oct 2022
Staff support: induction, training, skills and experience
Note1 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note1 Oct 2022
Positive staff culture with strong support, bonus incentives and employee ownership scheme
Note1 Oct 2022
Staff supported people at end of life to remain at home where they wished
Note1 Oct 2022
Effective partnership working with GPs, district nurses, physiotherapists, OTs and social workers
Note1 Oct 2022
Person-centred, kind and compassionate care that respected privacy, dignity and independence
Note1 Oct 2022
Staff received training including the Care Certificate and regular supervision
Note1 Oct 2022
Safe recruitment with DBS checks and sufficient staffing to cover visits consistently

Note1 Oct 2022
End of life care and support
Note1 Oct 2022
Improving care quality in response to complaints or concerns
Note1 Oct 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note1 Oct 2022
Meeting people's communication needs
Note1 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Oct 2022
Working in partnership with others
Note1 Oct 2022
Engaging and involving people using the service, the public and staff
Note1 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info