Operated by Mrs Gemma Louise Rhodes

Combined Care Services

GoodRated 8 Jun 2022Home care · Wigan

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note6 Aug 2022
Respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence
Note6 Aug 2022
Ensuring people are well treated and supported

Note6 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note6 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note6 Aug 2022
Staff support: induction, training, skills and experience

Note6 Aug 2022
Partnership working with local authorities and health teams
Note6 Aug 2022
Positive staff culture with supportive and approachable registered manager
Note6 Aug 2022
Quality monitoring through audits, spot checks, surveys and competency assessments
Note6 Aug 2022
Positive feedback from people and relatives about kind, caring and dignified staff
Note6 Aug 2022
Person-centred care plans capturing life history, hobbies and interests
Note6 Aug 2022
Staff understood and applied MCA principles and obtained signed consent

Note6 Aug 2022
End of life care and support
Note6 Aug 2022
Improving care quality in response to complaints or concerns
Note6 Aug 2022
Meeting people's communication needs
Note6 Aug 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note6 Aug 2022
Using medicines safely
Note6 Aug 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note6 Aug 2022
Assessing risk, safety monitoring and management; Preventing and controlling infection
Note6 Aug 2022
Staffing and recruitment

Note6 Aug 2022
Working in partnership with others
Note6 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note6 Aug 2022
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note6 Aug 2022
Continuous learning and improving care; Engaging and involving people using the service, the public and staff

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info