Harrogate Homecare Limited

GoodRated 3 Oct 2020Home care · Harrogate

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note10 Mar 2020
Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
Note10 Mar 2020
Ensuring people are well treated and supported; respecting equality and diversity

Note10 Mar 2020
Ensuring consent to care and treatment in line with law and guidance
Note10 Mar 2020
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note10 Mar 2020
Supporting people to eat and drink enough to maintain a balanced diet
Note10 Mar 2020
Staff support: induction, training, skills and experience
Note10 Mar 2020
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note27 Jan 2021
No formal complaints had been received; issues raised were resolved promptly through discussion with the management team.
Note27 Jan 2021
The provider was working towards ISO:9001 accreditation and mapping evidence against the fundamental standards under the Care Act 2014.
Note27 Jan 2021
Quality assurance systems included annual surveys (79% response rate, 98% satisfaction), health and safety audits and regular care plan reviews.
Note27 Jan 2021
The registered manager maintained close daily involvement; people, relatives and staff all described her as approachable, supportive and passionate.
Note27 Jan 2021
Flexible, person-centred care planning allowed people to adjust their care packages at short notice, including times, days and visit lengths.

Note10 Mar 2020
Improving care quality in response to complaints or concerns
Note10 Mar 2020
Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities
Note10 Mar 2020
Meeting people's communication needs
Note10 Mar 2020
Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support

Note10 Mar 2020
Preventing and controlling infection
Note10 Mar 2020
Using medicines safely
Note10 Mar 2020
Staffing and recruitment
Note10 Mar 2020
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note10 Mar 2020
Systems and processes to safeguard people from the risk of abuse

Note10 Mar 2020
Continuous learning and improving care; Working in partnership with others
Note10 Mar 2020
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note10 Mar 2020
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

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