Operated by EMH Care and Support Limited

Springfield

GoodRated 21/06/2022Home care · Ashby-de-la-zouch

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note21 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence

Note21 Jun 2022
Ensuring consent to care and treatment in line with law and guidance
Note21 Jun 2022
Staff working with other agencies; supporting people to live healthier lives, access healthcare services
Note21 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Jun 2022
Staff support: induction, training, skills and experience
Note21 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note21 Jun 2022
Complaints policy and open culture encouraging people to raise concerns
Note21 Jun 2022
Good partnership working with GPs, hospitals, district nurses and local authority
Note21 Jun 2022
Open, person-centred culture under new registered manager driving continuous improvements
Note21 Jun 2022
Effective infection prevention and control practices including PPE and COVID-19 testing
Note21 Jun 2022
Robust safeguarding procedures and staff training, with referrals made to other agencies where needed
Note21 Jun 2022

Note21 Jun 2022
End of life care and support
Note21 Jun 2022
Improving care quality in response to complaints or concerns
Note21 Jun 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note21 Jun 2022
Meeting people's communication needs
Note21 Jun 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note21 Jun 2022
Learning lessons when things go wrong
Note21 Jun 2022
Preventing and controlling infection
Note21 Jun 2022
Using medicines safely
Note21 Jun 2022
Staffing and recruitment
Note21 Jun 2022
Assessing risk, safety monitoring and management
Note21 Jun 2022
Systems and processes to safeguard people from the risk of abuse

Note21 Jun 2022
Working in partnership with others
Note21 Jun 2022
Engaging and involving people using the service, the public and staff
Note21 Jun 2022
How the provider understands and acts on the duty of candour
Note21 Jun 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note21 Jun 2022
Managers and staff being clear about their roles; continuous learning and improving care