Rising Care Services Ltd

Requires improvementRated 27/08/2022Home care · Leicester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Sept 2022
Supporting people to express their views and be involved in making decisions about their care; respecting privacy, dignity and independence
Note22 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note22 Sept 2022
Staff working with other agencies; supporting access to healthcare services
Note22 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Sept 2022
Staff support: induction, training, skills and experience
Note22 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note22 Sept 2022
Registered manager was responsive to inspection findings and committed to improvement
Note22 Sept 2022
Service worked closely with healthcare professionals and the local authority
Note22 Sept 2022
Structured induction, training, supervision, appraisal and competency spot checks for staff
Note22 Sept 2022
Medicines were safely managed with PRN protocols in place
Note22 Sept 2022
Robust infection prevention and control measures, including PPE and COVID-19 testing
Note22 Sept 2022
Staff were safely recruited with appropriate pre-employment and DBS checks

Note22 Sept 2022
End of life care and support
Note22 Sept 2022
Meeting people's communication needs
Note22 Sept 2022
Supporting people to develop and maintain relationships and follow interests
Note22 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note22 Sept 2022
Improving care quality in response to complaints or concerns

Note22 Sept 2022
Preventing and controlling infection
Note22 Sept 2022
Assessing risk, safety monitoring and management
Note22 Sept 2022
Using medicines safely; Learning lessons when things go wrong
Note22 Sept 2022
Staffing and recruitment
Note22 Sept 2022
Systems and processes to safeguard people from the risk of abuse

Note22 Sept 2022
Duty of candour
Note22 Sept 2022
Working in partnership with others
Note22 Sept 2022
Engaging and involving people using the service, the public and staff
Note22 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note22 Sept 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning and improving care