Infinity Care Limited

Requires improvementRated 24/02/2025Home care · Andover

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note31 Oct 2023
Staff working with other agencies to provide consistent, effective, timely care
Note31 Oct 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note31 Oct 2023
Staff support: induction, training, skills and experience
Note31 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note31 Oct 2023
Ensuring consent to care and treatment in line with law and guidance

Note31 Oct 2023
Care plans contained information about dietary preferences and staff ensured people had adequate fluids
Note31 Oct 2023
Provider engaged with CQC and local authority following inspection to support improvements
Note31 Oct 2023
Staff received infection control and food hygiene training with senior spot checks on compliance
Note31 Oct 2023
Provider was responsive during inspection, taking immediate actions when concerns were raised
Note31 Oct 2023
Staff reported feeling valued, supported and that management were approachable and listened to them
Note31 Oct 2023
People and relatives felt safe with staff and spoke highly of the care staff and management team

Note31 Oct 2023
Preventing and controlling infection
Note31 Oct 2023
Learning lessons when things go wrong
Note31 Oct 2023
Using medicines safely
Note31 Oct 2023
Staffing and recruitment
Note31 Oct 2023
Systems and processes to safeguard people from the risk of abuse
Note31 Oct 2023
Assessing risk, safety monitoring and management

Note31 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note31 Oct 2023
Engaging and involving people using the service, the public and staff
Note31 Oct 2023
How the provider understands and acts on the duty of candour
Note31 Oct 2023
Continuous learning and improving care
Note31 Oct 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements