Operated by Balance (Support) CIO

Balance Domiciliary Care

GoodRated 25/10/2022Home care · Kingston Upon Thames

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Apr 2024
Respecting and promoting people's privacy, dignity and independence
Note6 Apr 2024
Supporting people to express their views and be involved in making decisions about their care
Note6 Apr 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note6 Apr 2024
Ensuring consent to care and treatment in line with law and guidance
Note6 Apr 2024
Supporting people to live healthier lives, access healthcare services and support
Note6 Apr 2024
Staff working with other agencies to provide consistent, effective, timely care
Note6 Apr 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Apr 2024
Staff support: induction, training, skills and experience
Note6 Apr 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note6 Apr 2024
Service engaged with stakeholders through a formal engagement strategy and maintained strong community links.
Note6 Apr 2024
Registered manager knowledgeable, approachable and well supported by two service managers.
Note6 Apr 2024
Proactive communication support including easy read documentation, visual planners and pictures to meet individuals' needs.
Note6 Apr 2024
Clear management structure with regular audits of medicines, care and financial records ensuring quality oversight.
Note6 Apr 2024
Staff received comprehensive training including specialist areas such as autism, diabetes management and REACH standards.

Note6 Apr 2024
End of life care and support
Note6 Apr 2024
Improving care quality in response to complaints or concerns
Note6 Apr 2024
Supporting people to develop and maintain relationships to avoid social isolation
Note6 Apr 2024
Meeting people's communication needs
Note6 Apr 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note6 Apr 2024
Preventing and controlling infection
Note6 Apr 2024
Using medicines safely
Note6 Apr 2024
Staffing and recruitment
Note6 Apr 2024
Assessing risk, safety monitoring and management / Learning lessons when things go wrong
Note6 Apr 2024
Systems and processes to safeguard people from the risk of abuse

Note6 Apr 2024
Working in partnership with others
Note6 Apr 2024
Continuous learning and improving care
Note6 Apr 2024
Engaging and involving people using the service, the public and staff
Note6 Apr 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note6 Apr 2024
How the provider understands and acts on the duty of candour
Note6 Apr 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering