Operated by Pharma Homecare Ltd

Pharma Homecare LTD

GoodRated 18/04/2025Home care · Hounslow

Request a quote →+ Add to comparison

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

23 findings

Other

Note7 Dec 2022
Regular spot checks (two per month) of care delivery in people's homes conducted
Note7 Dec 2022
Provider worked within principles of the Mental Capacity Act 2005
Note7 Dec 2022
People and relatives felt safe with care workers and spoke positively about individual carers
Note7 Dec 2022
Provider understood duty of candour responsibilities and notified appropriate agencies
Note7 Dec 2022
Staff received appropriate safeguarding and infection control training
Note7 Dec 2022
Risk assessments and mitigation plans in place including falls, diabetes and COVID-19
Note7 Dec 2022
Safe recruitment procedures in place including DBS checks, references and identity verification
minorcommunication_with_families7 Dec 2022
"If there is a problem like the carer not coming, they don't say in advance. I have told the office, but they are not responding to that."
moderaterecord_keeping7 Dec 2022
Audits of people's files had not identified staff were not recording the administration of a prescribed cream or risk assessed how flammable the cream was.
criticalincident_learning7 Dec 2022
As there was no investigation of the concerns raised, there had been no opportunity to learn lessons and help mitigate the same thing happening in the future.
moderatemedication_management7 Dec 2022
The provider administered a prescribed emollient cream to one person but did not record this on a Topical Medicines Application Record (TMAR).
criticalgovernance7 Dec 2022
Monitoring systems were not being used effectively to monitor and mitigate risks to the health, safety and welfare of people using the service.
moderatemissed_or_late_visits7 Dec 2022
"Timekeeping is very poor particularly in the morning". One relative noted if the carer worker was not coming, the provider did not tell them in advance.

safe

Note7 Dec 2022
Preventing and controlling infection
Note7 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note7 Dec 2022
Assessing risk, safety monitoring and management
Note7 Dec 2022
Using medicines safely
Note7 Dec 2022
Learning lessons when things go wrong
Note7 Dec 2022
Staffing and recruitment

well_led

Note7 Dec 2022
Engaging people, staff and working in partnership
Note7 Dec 2022
Duty of candour
Note7 Dec 2022
Promoting a positive, person-centred and open culture
Note7 Dec 2022
Continuous learning and improving care; governance and quality performance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info