Operated by Assisted Lives Ltd

Assisted Lives (Birmingham)

Requires improvementRated 12 Feb 2023Home care · Birmingham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note20 Dec 2023
Respecting and promoting people's privacy, dignity and independence
Note20 Dec 2023
Supporting people to express their views and be involved in making decisions about their care
Note20 Dec 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note20 Dec 2023
Ensuring consent to care and treatment in line with law and guidance
Note20 Dec 2023
Staff working with other agencies to provide consistent, effective, timely care
Note20 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note20 Dec 2023
Staff support: induction, training, skills and experience
Note20 Dec 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note20 Dec 2023
Service worked collaboratively with other health and social care professionals to support people's wellbeing.
Note20 Dec 2023
Management were visible, approachable and responsive to staff and family concerns.
Note20 Dec 2023
Staffing levels were sufficient including one-to-one support, with call times reviewed as needs changed.
Note20 Dec 2023
Effective infection prevention and control measures with appropriate PPE use.
Note20 Dec 2023
People and relatives gave highly positive feedback about the caring, patient and compassionate nature of staff.
Note20 Dec 2023

Note20 Dec 2023
End of life care and support
Note20 Dec 2023
Improving care quality in response to complaints or concerns
Note20 Dec 2023
Supporting people to develop and maintain relationships; activities
Note20 Dec 2023
Meeting people's communication needs
Note20 Dec 2023
Planning personalised care to ensure people have choice and control

Note20 Dec 2023
Learning lessons when things go wrong
Note20 Dec 2023
Preventing and controlling infection
Note20 Dec 2023
Using medicines safely
Note20 Dec 2023
Staffing and recruitment
Note20 Dec 2023
Systems and processes to safeguard people from the risk of abuse
Note20 Dec 2023
Assessing risk, safety monitoring and management

Note20 Dec 2023
Working in partnership with others
Note20 Dec 2023
Engaging and involving people using the service, the public and staff
Note20 Dec 2023
How the provider understands and acts on the duty of candour
Note20 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note20 Dec 2023
Managers and staff being clear about their roles; continuous learning and improving care