Operated by APT Care Limited

APT Care Central Bedfordshire & Bedford

Requires improvementRated 9 Feb 2023Home care · Dunstable

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Sept 2023
Respecting and promoting people's privacy, dignity and independence
Note2 Sept 2023
Ensuring people are well treated and supported; respecting equality and diversity
Note2 Sept 2023
Supporting people to express their views and be involved in making decisions about their care

Note2 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note2 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note2 Sept 2023
Staff working with other agencies to provide consistent, effective, timely care
Note2 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Sept 2023
Staff support: induction, training, skills and experience

Note2 Sept 2023
Staff supported people's independence and social activities, including trips to the seaside and zoo.
Note2 Sept 2023
The provider accommodated staff religious and cultural needs, e.g. arranging shifts around Diwali and Eid.
Note2 Sept 2023
Safe recruitment practices were in place including DBS checks and references from previous employers.
Note2 Sept 2023
Staff received training in safeguarding, moving and handling, MCA, medicines administration, equality and diversity.
Note2 Sept 2023
The provider worked with a wide range of key health and social care organisations, including attendance at multi-disciplinary and weekly meetings.
Note

Note2 Sept 2023
End of life care and support
Note2 Sept 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note2 Sept 2023
Meeting people's communication needs
Note2 Sept 2023
Improving care quality in response to complaints or concerns
Note2 Sept 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note2 Sept 2023
Preventing and controlling infection
Note2 Sept 2023
Staffing and recruitment
Note2 Sept 2023
Learning lessons when things go wrong
Note2 Sept 2023
Using medicines safely
Note2 Sept 2023
Assessing risk, safety monitoring and management
Note2 Sept 2023
Systems and processes to safeguard people from the risk of abuse

Note2 Sept 2023
Engaging and involving people using the service, the public and staff; working in partnership with others
Note2 Sept 2023
Continuous learning and improving care; duty of candour
Note2 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note2 Sept 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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