Maisy Care at Home Ltd

Requires improvementRated 2 Aug 2024Home care · Salisbury

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Oct 2023
Respecting and promoting people's privacy, dignity and independence
Note6 Oct 2023
Supporting people to express their views and be involved in making decisions about their care
Note6 Oct 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note6 Oct 2023
Ensuring consent to care and treatment in line with law and guidance
Note6 Oct 2023
Staff working with other agencies to provide consistent, effective, timely care
Note6 Oct 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Oct 2023
Staff support: induction, training, skills and experience
Note6 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note6 Oct 2023
Communication processes were in place to share changes in people's needs across the staff team.
Note6 Oct 2023
Staff wore PPE and had received infection prevention and control training as part of induction.
Note6 Oct 2023
People were involved in care reviews and supported to make their own choices; MCA principles were followed.
Note6 Oct 2023
The registered manager was described as approachable, visible and accessible to both people and staff.
Note6 Oct 2023
Staff received induction including the Care Certificate and training covering dementia, diabetes and lone working.
Note

Note6 Oct 2023
End of life care and support
Note6 Oct 2023
Improving care quality in response to complaints or concerns
Note6 Oct 2023
Meeting people's communication needs
Note6 Oct 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note6 Oct 2023
Working in partnership with others
Note6 Oct 2023
Engaging and involving people using the service, the public and staff
Note6 Oct 2023
How the provider understands and acts on the duty of candour
Note6 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note6 Oct 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements