Operated by Trinity 365 Care Ltd

Caremark Hounslow

GoodRated 5 Feb 2025Home care · Brentford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note2 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note2 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note2 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Dec 2022
Staff support: induction, training, skills and experience
Note2 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note2 Dec 2022
Ensuring consent to care and treatment in line with law and guidance

Note2 Dec 2022
Provider worked in partnership with local authority and healthcare professionals.
Note2 Dec 2022
Electronic call monitoring system in place to alert office staff to late visits.
Note2 Dec 2022
Care workers received regular supervision meetings and spot checks to observe practice.
Note2 Dec 2022
Infection control processes were in place, with adequate PPE supplies confirmed by people and relatives.
Note2 Dec 2022
Care plans were person-focused, identifying individual needs, communication requirements, and personal history.
Note2 Dec 2022

Note2 Dec 2022
End of life care and support
Note2 Dec 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note2 Dec 2022
Meeting people's communication needs
Note2 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note2 Dec 2022
Improving care quality in response to complaints or concerns

Note2 Dec 2022
Working in partnership with others
Note2 Dec 2022
How the provider understands and acts on the duty of candour
Note2 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note2 Dec 2022
Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info