VictoriaDomCare Ltd

GoodRated 13/05/2022Home care · Alcester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 May 2022
Respecting and promoting people's privacy, dignity and independence
Note13 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note13 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note13 May 2022
Staff support: induction, training, skills and experience
Note13 May 2022
Staff work with other agencies to provide consistent, effective, timely care
Note13 May 2022
Ensuring consent to care and treatment in line with law and guidance

Note13 May 2022
Directors had completed relevant training including medicines, moving and handling, and food hygiene
Note13 May 2022
Contingency plan in place via links with another agency for emergency cover
Note13 May 2022
No missed or late care calls and no complaints received
Note13 May 2022
Person-centred approach respecting dignity, privacy and independence
Note13 May 2022
Effective use of PPE and engagement with local authority during COVID-19
Note13 May 2022
Both directors knew people well and undertook all care calls personally

Note13 May 2022
End of life care and support
Note13 May 2022
Improving care quality in response to complaints or concerns
Note13 May 2022
Supporting people to develop and maintain relationships
Note13 May 2022
Meeting people's communication needs
Note13 May 2022
Planning personalised care to ensure people have choice and control

Note13 May 2022
Learning lessons when things go wrong
Note13 May 2022
Preventing and controlling infection
Note13 May 2022
Using medicines safely
Note13 May 2022
Staffing and recruitment
Note13 May 2022
Assessing risk, safety monitoring and management
Note13 May 2022
Systems and processes to safeguard people from the risk of abuse

Note13 May 2022
Continuous learning and improving care; Working in partnership with others
Note13 May 2022
Engaging and involving people using the service, the public and staff
Note13 May 2022
Duty of candour
Note13 May 2022
Managers being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info