Operated by Brookes Home Care Services Limited

Brookes Home Care Services Ltd

GoodRated 15/12/2022Home care · London

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Other

Note15 Dec 2022
Relatives praised staff for going above and beyond, showing compassion, flexibility, and willingness to spend extra time with people.
Note15 Dec 2022
The service worked in partnership with a wide range of health and social care professionals including GPs, district nurses and occupational therapists.
Note15 Dec 2022
Strong infection control processes were in place with appropriate PPE supplied and training completed.
Note15 Dec 2022
The service provided end of life care with all staff trained and knowledgeable in this area.
Note15 Dec 2022
People were matched with care workers based on shared language, supporting effective communication for diverse service users.
Note15 Dec 2022
Care plans were person-centred, regularly reviewed, and involved people and their relatives in the assessment process.
Note15 Dec 2022
People received consistent, regular care workers who were knowledgeable about individual needs, preferences and cultural backgrounds.
Note15 Dec 2022
Medicine Administration Records had no gaps, providing assurance medicines were given as prescribed and on time.
Note15 Dec 2022
People were protected from the risk of harm and abuse with effective safeguarding systems and up-to-date training for care workers.
minorgovernance15 Dec 2022
the provider's own audits had not identified issues relating to recruitment. The registered manager and the care coordinator were open to the feedback provided.
minorrecord_keeping15 Dec 2022
it was not clear from records viewed that references for staff had been verified. The provider took immediate action to update records.