Care 24/7 Healthcare Limited

Requires improvementRated 4 Oct 2025Home care · Bexhill-on-sea

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 Jan 2023
Respecting and promoting people's privacy, dignity and independence
Note25 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note25 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
Note25 Jan 2023
Staff working with other agencies to provide consistent, effective, timely care
Note25 Jan 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note25 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note25 Jan 2023
Staff support: induction, training, skills and experience

Note25 Jan 2023
People's privacy, dignity and independence were consistently respected and promoted by staff.
Note25 Jan 2023
Adequate PPE supplies were available and infection prevention and control policies were in place.
Note25 Jan 2023
The Nominated Individual responded openly and transparently to inspection findings, produced an action plan and halted service expansion until leadership was established.
Note25 Jan 2023
Staff demonstrated a strong team spirit and commitment to improving the service alongside the Nominated Individual.
Note25 Jan 2023
People were supported to make their own choices and decisions in line with Mental Capacity Act principles.
Note

Note25 Jan 2023
Meeting people's communication needs
Note25 Jan 2023
Improving care quality in response to complaints or concerns
Note25 Jan 2023
Planning personalised care to ensure people have choice and control; end of life care

Note25 Jan 2023
Preventing and controlling infection
Note25 Jan 2023
Using medicines safely
Note25 Jan 2023
Systems and processes to safeguard people from the risk of abuse
Note25 Jan 2023
Staffing and recruitment
Note25 Jan 2023
Assessing risk, safety monitoring and management

Note25 Jan 2023
Duty of candour, continuous learning and improving care; working in partnership
Note25 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note25 Jan 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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