Operated by Star Care UK Ltd

Star Care UK Limited - 51-55 Fowler Road

GoodRated 15/12/2022Home care · Hainault

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Note15 Dec 2022
Strong partnership working with health and social care professionals.
Note15 Dec 2022
Regular staff meetings, satisfaction surveys, and spot checks used for quality monitoring.
Note15 Dec 2022
Open and inclusive culture; registered manager accessible to staff, people, and relatives.
Note15 Dec 2022
Accidents and incidents recorded and investigated by registered manager to prevent recurrence.
Note15 Dec 2022
PPE provided and infection control training completed by all staff.
Note15 Dec 2022
Medicines administered safely with staff trained and records signed to confirm administration.
Note15 Dec 2022
Robust recruitment processes including criminal records checks before employment.
Note15 Dec 2022
Electronic visit monitoring system used to prevent missed visits, overseen by dedicated office staff.
Note15 Dec 2022
Consistent staffing with same carers allocated to people, supporting continuity of care.
Note15 Dec 2022
People felt safe with staff; strong safeguarding training and whistleblowing policy in place.
minorcare_planning15 Dec 2022
We found risk assessment around people's medical conditions could contain more personalised information...not all the information was included in people's risk assessments.