Operated by Mrs Michelle Smith & Mr David Hodgson Smith

Moorlands Residential Care Home

GoodRated 25/10/2018Home care · Darlington

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

13 findings

Note11 Mar 2022
Provider was meeting the current requirement to ensure non-exempt staff and visiting professionals were vaccinated against COVID-19.
Note11 Mar 2022
Communication book used to keep staff up to date with COVID-19 guidance changes.
Note11 Mar 2022
Staff had received infection control training, including online training, and a COVID-19 champion was appointed.
Note11 Mar 2022
Up to date infection control and COVID-19 policies, with audits and action plans implemented.
Note11 Mar 2022
Provider understood the principles of isolating, cohorting and zoning, with robust COVID-19 risk assessments in place.
Note11 Mar 2022
Staff were wearing appropriate PPE and the service had ample supplies; PPE stations were readily available and well stocked.
Note11 Mar 2022
Visitors required to have a negative lateral flow test and to wear PPE.
minorstaffing_levels11 Mar 2022
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
minorinfection_control11 Mar 2022
We have also signposted the provider to develop their approach to ensure that COVID-19 tests are disposed of appropriately.
minorinfection_control11 Mar 2022
Handwashing facilities in the laundry room were not easily accessible.
minorinfection_control11 Mar 2022
Weekly cleaning hours had reduced due to staff sickness, and cleaning records were not always fully completed.