Operated by June Bowers Ltd

Bluebird Care (Chorley, Ormskirk and Leyland)

GoodRated 1 May 2023Home care · Preston

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note12 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note12 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care
Note12 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Apr 2023
Staff support: induction, training, skills and experience
Note12 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 Apr 2023
End of life care delivered in close collaboration with community nursing teams
Note12 Apr 2023
Manager took immediate corrective action during the inspection to address all identified issues
Note12 Apr 2023
Complaints and concerns were promptly and effectively resolved by the registered manager
Note12 Apr 2023
Electronic care planning and rota system provided remote access for people and relatives to view care information
Note12 Apr 2023
Effective partnership working with community healthcare professionals including GPs, pharmacists and district nurses
Note12 Apr 2023

Note12 Apr 2023
End of life care and support
Note12 Apr 2023
Improving care quality in response to complaints or concerns
Note12 Apr 2023
Meeting people's communication needs
Note12 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Apr 2023
Preventing and controlling infection
Note12 Apr 2023
Staffing and recruitment
Note12 Apr 2023
Systems and processes to safeguard people from the risk of abuse
Note12 Apr 2023
Using medicines safely
Note12 Apr 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note12 Apr 2023
How the provider understands and acts on the duty of candour
Note12 Apr 2023
Working in partnership with others
Note12 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 Apr 2023
Engaging and involving people using the service, the public and staff
Note12 Apr 2023
Continuous learning and improving care
Note12 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by Liverbird Home Care Ltd

Good4.4 km awayLancashire

Registered manager: Lloyd-Preston, Lowri

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