Operated by Home Group Limited

Amblers Orchard (Office)

GoodRated 1 Dec 2023Home care · Wakefield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Jan 2023
Supporting people to express their views and be involved in making decisions about their care
Note12 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity
Note12 Jan 2023
Respecting and promoting people's privacy, dignity and independence

Note12 Jan 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note12 Jan 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Jan 2023
Staff support: induction, training, skills and experience
Note12 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note12 Jan 2023
Ensuring consent to care and treatment in line with law and guidance

Note12 Jan 2023
Effective partnership working with multidisciplinary health and social care professionals
Note12 Jan 2023
Safe recruitment practices followed and staff supported through induction, training and regular supervision
Note12 Jan 2023
Open culture with accessible registered manager and effective quality assurance systems including audits
Note12 Jan 2023
Varied activities programme and community links supported people's wellbeing and social inclusion
Note12 Jan 2023
People's independence and reablement were actively promoted with positive outcomes evidenced
Note12 Jan 2023

Note12 Jan 2023
End of life care and support
Note12 Jan 2023
Improving care quality in response to complaints or concerns
Note12 Jan 2023
Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities
Note12 Jan 2023
Meeting people's communication needs
Note12 Jan 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Jan 2023
Preventing and controlling infection
Note12 Jan 2023
Staffing and recruitment
Note12 Jan 2023
Systems and processes to safeguard people from the risk of abuse
Note12 Jan 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note12 Jan 2023
Using medicines safely

Note12 Jan 2023
Working in partnership with others
Note12 Jan 2023
How the provider understands and acts on the duty of candour; Managers and staff being clear about their roles
Note12 Jan 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note12 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info