Operated by Phoenix Care 91 Ltd

Phoenix Care

GoodRated 6 Mar 2025Home care · Telford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note8 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note8 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note8 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note8 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note8 Oct 2022
Staff working with other agencies to provide consistent, effective, timely care
Note8 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note8 Oct 2022
Staff support: induction, training, skills and experience
Note8 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note8 Oct 2022
Partnership working with healthcare professionals and the local authority
Note8 Oct 2022
Positive culture with effective two-way communication between staff and managers
Note8 Oct 2022
Person-centred care with people's preferences, religious and cultural needs respected
Note8 Oct 2022
Good infection control practices including PPE use
Note8 Oct 2022
Risks to people and home environments assessed and managed safely
Note8 Oct 2022
Effective safeguarding systems and trained staff confident in raising concerns

Note8 Oct 2022
End of life care and support
Note8 Oct 2022
Improving care quality in response to complaints or concerns
Note8 Oct 2022
Meeting people's communication needs
Note8 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note8 Oct 2022
Working in partnership with others
Note8 Oct 2022
Engaging and involving people using the service, the public and staff
Note8 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note8 Oct 2022
How the provider understands and acts on the duty of candour
Note8 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note8 Oct 2022
Continuous learning and improving care