Operated by The Serenity Care Company Limited

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GoodRated 5 Nov 2023Home care · Grantham

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Other

Note17 Jun 2023
Relatives and people using the service reported high satisfaction, describing the service as a 'life changer' and 'lifeline'.
Note17 Jun 2023
People's communication needs were comprehensively assessed and met, including Makaton, PECS, easy read and accessible information formats.
Note17 Jun 2023
Effective multi-agency working with health and social care professionals to support people's ongoing needs.
Note17 Jun 2023
Strong leadership with an open-door culture; registered manager maintained daily oversight through audits, spot checks and stakeholder engagement.
Note17 Jun 2023
Staff were well-trained in safeguarding, medicines management, infection control, MCA and positive behaviour support.
Note17 Jun 2023
Safe recruitment processes including DBS checks and robust induction, training and competency-checking frameworks were in place.
Note17 Jun 2023
Comprehensive, individualised support plans reflected people's protected characteristics, communication needs, health conditions and personal goals.
Note17 Jun 2023
People received person-centred care with choice and control, staff promoted independence and enabled participation in meaningful activities.
minorgovernance17 Jun 2023
We had received concerns about the provider's website not kept up to date. This was discussed with the registered manager.
minorincident_learning17 Jun 2023
We discussed with the management team the need to strengthen the oversight of these incidents and accident to help identify any trends and action needed to prevent a reoccurrence.