Ency Care Limited

GoodRated 8 Dec 2022Home care · Hoddesdon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note12 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note12 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note12 Aug 2022
Staff working with other agencies; supporting people to live healthier lives, access healthcare services
Note12 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Aug 2022
Staff support: induction, training, skills and experience
Note12 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 Aug 2022
Effective infection prevention and control with PPE supply and spot checks
Note12 Aug 2022
Approachable registered manager who understood duty of candour and promoted an open culture
Note12 Aug 2022
Quality assurance systems, audits and spot checks across key areas (medicines, care plans, staff competency, COVID-19)
Note12 Aug 2022
Robust recruitment process including DBS checks and references
Note12 Aug 2022
Person-centred care plans tailored to individual needs, preferences and wishes, reviewed regularly
Note12 Aug 2022

Note12 Aug 2022
End of life care and support
Note12 Aug 2022
Improving care quality in response to complaints or concerns
Note12 Aug 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note12 Aug 2022
Meeting people's communication needs
Note12 Aug 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Aug 2022
Learning lessons when things go wrong
Note12 Aug 2022
Preventing and controlling infection
Note12 Aug 2022
Using medicines safely
Note12 Aug 2022
Staffing and recruitment
Note12 Aug 2022
Assessing risk, safety monitoring and management
Note12 Aug 2022
Systems and processes to safeguard people from the risk of abuse

Note12 Aug 2022
Working in partnership with others
Note12 Aug 2022
Continuous learning and improving care
Note12 Aug 2022
Engaging and involving people using the service, the public and staff
Note12 Aug 2022
Duty of candour; managers and staff being clear about roles, quality, risks and regulatory requirements
Note12 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering