Operated by Unique Support Solutions Limited

Unique Support Solutions

GoodRated 19/01/2023Home care · Leeds

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note19 Jan 2023
The provider undertook a range of audits and used findings to drive improvements.
Note19 Jan 2023
The registered manager demonstrated good understanding of duty of candour and promoted an open, inclusive culture.
Note19 Jan 2023
Care plans were person-centred, regularly reviewed and reflected end of life wishes.
Note19 Jan 2023
People and relatives reported the service went above and beyond: 'They are really good, they support them better than any service before.'
Note19 Jan 2023
External professionals praised the service: 'I think they are a good service; they keep us updated and really work with us.'
Note19 Jan 2023
Staff received thorough induction, regular supervision, competency checks and up-to-date mandatory training.
Note19 Jan 2023
People were involved in the recruitment process, including shortlisting candidates.
Note19 Jan 2023
Staff implemented STOMP principles and supported people to make their own decisions about medicines.
Note19 Jan 2023
People were supported in having choice and control over aspects of their lives, with risks recognised, assessed and managed safely.