Miss Leanne Porter

Requires improvementRated 1 Dec 2023Home care · Lichfield

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Jan 2023
Respecting and promoting people's privacy, dignity and independence
Note12 Jan 2023
Supporting people to express their views and be involved in making decisions about their care
Note12 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
Note12 Jan 2023
Staff working with other agencies to provide consistent, effective, timely care
Note12 Jan 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Jan 2023
Staff support: induction, training, skills and experience
Note12 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 Jan 2023
Lessons learnt from incidents; registered manager took prompt corrective action during and after inspection.
Note12 Jan 2023
Positive, person-centred culture with open and honest leadership; high satisfaction in service user surveys.
Note12 Jan 2023
People supported to maintain communication, relationships and social interests; Accessible Information Standard awareness demonstrated.
Note12 Jan 2023
Provider worked proactively with external health professionals including GPs, district nurses, dieticians and SALT.
Note12 Jan 2023
Care plans reflected individual needs and choices; staff demonstrated strong knowledge of people's needs and risks.
Note

Note12 Jan 2023
End of life care and support
Note12 Jan 2023
Improving care quality in response to complaints or concerns
Note12 Jan 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note12 Jan 2023
Meeting people's communication needs
Note12 Jan 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Jan 2023
Learning lessons when things go wrong
Note12 Jan 2023
Preventing and controlling infection
Note12 Jan 2023
Staffing and recruitment
Note12 Jan 2023
Systems and processes to safeguard people from the risk of abuse
Note12 Jan 2023
Using medicines safely
Note12 Jan 2023
Assessing risk, safety monitoring and management

Note12 Jan 2023
Working in partnership with others
Note12 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 Jan 2023
Engaging and involving people using the service, the public and staff
Note12 Jan 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note12 Jan 2023
Continuous learning and improving care