Operated by Midshires Care Limited

Helping Hands Portishead

GoodRated 8 Dec 2022Home care · Clevedon

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

13 findings

caring

Note12 Aug 2022
Is the service caring?

effective

Note12 Aug 2022
Is the service effective?

Other

Note12 Aug 2022
Staff promoted independence, dignity and privacy, giving people choice and control
Note12 Aug 2022
Staff received recognition through employee of the month, flowers and vouchers
Note12 Aug 2022
Registered manager was approachable, valued, and worked in partnership with the local community
Note12 Aug 2022
Quality assurance systems monitored training, reviews, incidents, medicines administration and complaints
Note12 Aug 2022
Medicines training and spot checks ensured staff competency in safe administration
Note12 Aug 2022
Robust recruitment checks including references, ID and full DBS checks
Note12 Aug 2022
Care plans were personalised and contained important information including life histories, dietary requirements and sensory needs
Note12 Aug 2022
Staff were kind, caring and well-trained, with people reporting strong rapport and continuity of carers

responsive

Note12 Aug 2022
Is the service responsive?

safe

Note12 Aug 2022
Is the service safe?

well_led

Note12 Aug 2022
Is the service well-led?

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: BS21 7PD
Registered manager: Poshiwa, Vanessa
Local authority: North Somerset
Region: South West
City: Clevedon
Last CQC check: 12/Aug/2022 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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