Operated by Social Care Academy Ltd

Social Care Academy - Warwickshire

GoodRated 1 Jul 2023Home care · Coventry

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note21 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note21 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note21 Jun 2022
Ensuring consent to care and treatment in line with law and guidance
Note21 Jun 2022
Supporting people to eat and drink and access healthcare services
Note21 Jun 2022
Assessing people's needs and choices; staff support: induction, training, skills and experience

Note7 Jan 2023
Staff liaised effectively with a range of health and social care professionals to support people's wellbeing.
Note7 Jan 2023
The service worked within the principles of the Mental Capacity Act 2005.
Note7 Jan 2023
Staff felt valued and supported, with an open, honest and inclusive culture promoted by the registered manager.
Note7 Jan 2023
Managerial oversight and quality monitoring systems had improved since the previous inspection, including checks of care records, staff competencies and call times.
Note7 Jan 2023
People received their medicines as prescribed, with staff completing training and competency assessments for medicines administration.
Note

Note21 Jun 2022
Improving care quality in response to complaints or concerns
Note21 Jun 2022
Meeting people's communication needs
Note21 Jun 2022
Planning personalised care to ensure people have choice and control

Note21 Jun 2022
Learning lessons when things go wrong
Note21 Jun 2022
Preventing and controlling infection
Note21 Jun 2022
Using medicines safely
Note21 Jun 2022
Systems and processes to safeguard people from the risk of abuse
Note21 Jun 2022
Staffing and recruitment
Note21 Jun 2022
Assessing risk, safety monitoring and management

Note21 Jun 2022
Duty of candour, continuous learning and working in partnership with others
Note21 Jun 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note21 Jun 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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