Operated by Independent Community Care Management Limited

ICCM Ltd - Telford

GoodRated 7 Jan 2023Home care · Telford

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

13 findings

Other

Note1 Jul 2023
People received kind, compassionate care with strong respect for privacy, dignity, and independence.
Note1 Jul 2023
The provider worked closely with external healthcare professionals to deliver joined-up care.
Note1 Jul 2023
Staff understood and used alternative communication methods including BSL and electronic devices.
Note1 Jul 2023
End of life care planning was thorough and showed empathic understanding of people's wishes.
Note1 Jul 2023
The service met the principles of Right Support, Right Care, Right Culture for people with a learning disability and autistic people.
Note1 Jul 2023
People and relatives were actively involved in staff recruitment and care planning decisions.
Note1 Jul 2023
Staff were trained in specialist clinical skills including PEG administration, tracheostomy, and ventilator support.
Note1 Jul 2023
A 'Rapid Response' team including qualified nurses ensured continuity of care during staff absences.
Note1 Jul 2023
Detailed risk assessments and personal emergency evacuation plans were in place for all people.
Note1 Jul 2023
Staff demonstrated strong safeguarding knowledge and people felt safe receiving care and support.
moderatestaff_training1 Jul 2023
Monitoring systems had also not identified 1 staff member had not completed essential training relating to a person's health condition. This placed the person and the staff member at risk.
moderatemissed_or_late_visits1 Jul 2023
monitoring systems had not identified 1 person's care calls had been missed for a week.
moderategovernance1 Jul 2023
monitoring systems had not identified 1 person's care calls had been missed for a week.