Operated by Kwikfix Recruitment Services Limited

Oxford Branch

Requires improvementRated 21/10/2022Home care · Oxford

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note21 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note21 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note21 Oct 2022
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note21 Oct 2022
Staff working with other agencies to provide consistent, effective, timely care
Note21 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Oct 2022
Staff support: induction, training, skills and experience
Note21 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note8 Feb 2023
A tracking document was put in place to log incidents, accidents and safeguarding concerns
Note8 Feb 2023
Staff had a good understanding of people's needs and the support they required
Note8 Feb 2023
Risk assessments and further information relating to diabetes had been implemented
Note8 Feb 2023
New care planning system implemented with relevant documentation for new clients
Note8 Feb 2023
Spot checks were carried out to ensure safe practice
Note8 Feb 2023
Staff competencies were updated and further training completed since last inspection

Note21 Oct 2022
End of life care and support
Note21 Oct 2022
Improving care quality in response to complaints or concerns
Note21 Oct 2022
Meeting people's communication needs
Note21 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note21 Oct 2022
Engaging and involving people using the service, the public and staff
Note21 Oct 2022
How the provider understands and acts on the duty of candour
Note21 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note21 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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