Operated by Just My Pa Ltd

Link House

Not RatedHome care · Surbiton

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Mar 2022
Respecting and promoting people's privacy, dignity and independence
Note2 Mar 2022
Supporting people to express their views and be involved in making decisions about their care
Note2 Mar 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Mar 2022
Supporting people to live healthier lives, access healthcare services and support
Note2 Mar 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Mar 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note2 Mar 2022
Ensuring consent to care and treatment in line with law and guidance
Note2 Mar 2022
Staff support: induction, training, skills and experience

Note2 Mar 2022
Hospital Passports and advanced care plans in place where needed.
Note2 Mar 2022
Positive behaviour support plans with triggers and strategies in place.
Note2 Mar 2022
Communication needs met through communication passports, pictures and gestures.
Note2 Mar 2022
Effective partnership working with external healthcare professionals (e.g. community mental health, physiotherapy).
Note2 Mar 2022
Caring, kind and respectful staff who promoted independence and dignity.
Note2 Mar 2022
Good infection prevention and control practices including COVID-19 measures.

Note2 Mar 2022
Improving care quality in response to complaints or concerns
Note2 Mar 2022
End of Life Care
Note2 Mar 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note2 Mar 2022
Meeting people's communication needs
Note2 Mar 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note2 Mar 2022
Working in partnership with others
Note2 Mar 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note2 Mar 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info