Operated by ER Musah Limited

Sizwim Home Care

GoodRated 27/08/2022Home care · Hull

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note27 Aug 2022
Supporting people to express their views; respecting privacy, dignity and independence
Note27 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note27 Aug 2022
Staff working with other agencies; supporting people to access healthcare services
Note27 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note27 Aug 2022
Staff support: induction, training, skills and experience
Note27 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note27 Aug 2022
Ensuring consent to care and treatment in line with law and guidance

Note27 Aug 2022
Registered manager understood duty of candour and CQC notification responsibilities
Note27 Aug 2022
Open, honest, person-centred culture with effective governance and audit systems
Note27 Aug 2022
Information available in accessible formats (large print, easy read) in line with AIS
Note27 Aug 2022
Registered manager carried out spot visits and reviewed daily notes to ensure quality
Note27 Aug 2022
Person-centred care plans reflecting likes, dislikes, social, spiritual and cultural needs
Note27 Aug 2022
Staff had a good understanding of the Mental Capacity Act 2005 and routinely sought consent

Note27 Aug 2022
End of life care and support
Note27 Aug 2022
Supporting people to maintain relationships and follow interests; complaints
Note27 Aug 2022
Meeting people's communication needs
Note27 Aug 2022
Planning personalised care to ensure people have choice and control

Note27 Aug 2022
Preventing and controlling infection
Note27 Aug 2022
Using medicines safely; Learning lessons when things go wrong
Note27 Aug 2022
Assessing risk, safety monitoring and management; Staffing and recruitment
Note27 Aug 2022
Systems and processes to safeguard people from the risk of abuse

Note27 Aug 2022
Understanding and acting on the duty of candour
Note27 Aug 2022
Engaging and involving people, the public and staff; working in partnership
Note27 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note27 Aug 2022
Managers and staff clear about roles; understanding quality, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info