Operated by Outreach 3-Way

One to One Plus South

GoodRated 22/02/2019Home care · Peacehaven

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Involvement in care decisions and choices
Note30 Oct 2021
Kindness, dignity and respect

effective

Note30 Oct 2021
Nutrition, hydration and healthcare access
Note30 Oct 2021
Mental Capacity Act and DoLS
Note30 Oct 2021
Supervision and appraisal
Note30 Oct 2021
Staff training and induction

Other

Note30 Oct 2021
Staff development programme 'Aspire' supported career progression and aided staff retention.
Note30 Oct 2021
Recruitment practices were robust with full pre-employment checks and person-matching approach.
Note30 Oct 2021
Quarterly auditing system with service improvement plans to address identified shortfalls.
Note30 Oct 2021
Provider actively sought feedback from people and relatives via questionnaires and forums such as 'Everybody Counts'.
Note30 Oct 2021
Effective complaints process available in easy-read and pictorial formats with responsive management.
Note30 Oct 2021

responsive

Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Activities and community engagement
Note30 Oct 2021
Person-centred care planning

safe

Note30 Oct 2021
Staffing levels and recruitment
Note30 Oct 2021
Risk assessment and incident management
Note30 Oct 2021
Medicines management
Note30 Oct 2021
Safeguarding

well_led

Note30 Oct 2021
Staff engagement and organisational culture
Note30 Oct 2021
Governance and quality auditing
Note30 Oct 2021
Leadership and management oversight

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: BN10 8BB
Registered manager: Wise, Oliver
Local authority: East Sussex
Region: South East
City: Peacehaven
Last CQC check: 22/Feb/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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