Mendip Care Ltd

GoodRated 8 Oct 2023Home care · Wells

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note10 Aug 2023
People's communication needs and consent were assessed and respected in line with the Accessible Information Standard and Mental Capacity Act 2005.
Note10 Aug 2023
Complaints and concerns were handled openly and honestly; minor issues resolved informally and quickly.
Note10 Aug 2023
Strong partnership working with local authority, healthcare professionals, and local care providers association.
Note10 Aug 2023
Effective quality assurance systems including an online platform with real-time alerts for missed visits, medicine errors, and care plan updates.
Note10 Aug 2023
People and relatives were consistently positive about staff kindness, punctuality, and personalised care aligned with care plans.
Note10 Aug 2023
Staff completed induction, Care Certificate, and ongoing training including end-of-life care; formal supervisions and competency checks were conducted.
Note10 Aug 2023
Staff recruitment was thorough, including full employment histories, references, right-to-work checks, and support for overseas recruits.
Note10 Aug 2023
Medicines were managed safely with staff competency formally assessed before administration and records audited for accuracy.
Note10 Aug 2023
People felt safe and protected from harm; staff demonstrated clear knowledge of safeguarding procedures and reporting pathways.