Operated by Midshires Care Limited

Helping Hands Rainham

GoodRated 11 Apr 2022Home care · Rainham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note22 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note22 Mar 2023
Ensuring people are well treated and supported; equality and diversity

Note22 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note22 Mar 2023
Supporting people to live healthier lives, access healthcare services and support
Note22 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note22 Mar 2023
Staff support: induction, training, skills and experience

Note22 Mar 2023
People's equality characteristics, religion and diversity needs recorded and respected; staff understood discrimination as a form of abuse.
Note22 Mar 2023
Service worked in partnership with health professionals and local authorities to support people's health needs.
Note22 Mar 2023
Quality assurance audits conducted on medicines, call logs and care plans, supplemented by spot checks.
Note22 Mar 2023
Complaints procedure in place and investigated in line with policy.
Note22 Mar 2023
Person-centred care plans signed by people or relatives, including background history, communication needs and independence goals.
Note

Note22 Mar 2023
End of life care and support
Note22 Mar 2023
Improving care quality in response to complaints or concerns
Note22 Mar 2023
Meeting people's communication needs
Note22 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note22 Mar 2023
Preventing and controlling infection
Note22 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note22 Mar 2023
Learning lessons when things go wrong
Note22 Mar 2023
Staffing and recruitment
Note22 Mar 2023
Using medicines safely
Note22 Mar 2023
Assessing risk, safety monitoring and management

Note22 Mar 2023
Working in partnership with others
Note22 Mar 2023
How the provider understands and acts on the duty of candour
Note22 Mar 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics; Continuous learning and improving care
Note22 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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