Operated by Medistaff24 Ltd

Medistaff24

Requires improvementRated 22/12/2022Home care · Evesham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note30 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note30 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Dec 2022
Supporting people to live healthier lives, access healthcare services and support
Note30 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note30 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note30 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note30 Dec 2022
Staff support: induction, training, skills and experience

Note30 Dec 2022
Staff understood safeguarding principles and knew how to report concerns internally and externally.
Note30 Dec 2022
The service worked collaboratively with other agencies including social workers and occupational therapists.
Note30 Dec 2022
Registered manager maintained good communication with people, relatives and staff, including spot checks and supervision.
Note30 Dec 2022
Care was personalised with consistent staff who knew people's preferences, including gender preferences.
Note30 Dec 2022
Staff completed induction including shadowing shifts and ongoing online training.

Note30 Dec 2022
End of life care and support
Note30 Dec 2022
Improving care quality in response to complaints or concerns
Note30 Dec 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note30 Dec 2022
Meeting people's communication needs
Note30 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Dec 2022
Learning lessons when things go wrong
Note30 Dec 2022
Preventing and controlling infection
Note30 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note30 Dec 2022
Using medicines safely
Note30 Dec 2022
Assessing risk, safety monitoring and management
Note30 Dec 2022
Staffing and recruitment

Note30 Dec 2022
Continuous learning and improving care; Working in partnership with others
Note30 Dec 2022
Engaging and involving people using the service, the public and staff
Note30 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note30 Dec 2022
How the provider understands and acts on the duty of candour
Note30 Dec 2022
Managers being clear about their roles, and understanding quality performance, risks and regulatory requirements