Cradley Care Services Ltd

Requires improvementRated 15/03/2023Home care · Brierley Hill

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note1 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note1 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care
Note1 Apr 2023
Staff support: induction, training, skills and experience
Note1 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note1 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note1 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet

Note1 Apr 2023
Staff demonstrated good understanding of safeguarding, whistleblowing and Mental Capacity Act principles.
Note1 Apr 2023
Incidents and accidents were reviewed with action plans to reduce recurrence.
Note1 Apr 2023
The service worked cooperatively with GPs, community nurses and other health and social care professionals.
Note1 Apr 2023
The registered manager promoted an open, honest, person-centred culture and staff reported feeling valued.
Note1 Apr 2023
Complaints were recorded, investigated and used to drive service improvements; provider responsive to feedback.
Note1 Apr 2023

Note1 Apr 2023
End of life care and support
Note1 Apr 2023
Improving care quality in response to complaints or concerns
Note1 Apr 2023
Meeting people's communication needs
Note1 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Apr 2023
Working in partnership with others
Note1 Apr 2023
Engaging and involving people using the service, the public and staff
Note1 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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