Smart Choice Healthcare Ltd

GoodRated 17/11/2022Home care · Leighton Buzzard

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note20 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note20 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence

Note20 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note20 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care
Note20 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note20 Apr 2023
Staff support: induction, training, skills and experience
Note20 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note20 Apr 2023
Good partnership working with health and social care professionals to achieve positive outcomes.
Note20 Apr 2023
Quality assurance system in place to monitor, review and drive improvement in the service.
Note20 Apr 2023
Proactive registered manager who regularly contacted people and relatives and was approachable and accessible.
Note20 Apr 2023
Caring, dignified staff who did not rush people and encouraged independence.
Note20 Apr 2023
Person-centred care planning involving people and relatives, with records reflecting individual preferences and routines.
Note20 Apr 2023

Note20 Apr 2023
End of life care and support
Note20 Apr 2023
Improving care quality in response to complaints or concerns
Note20 Apr 2023
Meeting people's communication needs
Note20 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note20 Apr 2023
Learning lessons when things go wrong
Note20 Apr 2023
Preventing and controlling infection
Note20 Apr 2023
Using medicines safely
Note20 Apr 2023
Staffing and recruitment
Note20 Apr 2023
Assessing risk, safety monitoring and management
Note20 Apr 2023
Systems and processes to safeguard people from the risk of abuse

Note20 Apr 2023
Working in partnership with others
Note20 Apr 2023
Engaging and involving people using the service, the public and staff; continuous learning and improving care
Note20 Apr 2023
How the provider understands and acts on the duty of candour; managers and staff being clear about their roles
Note20 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by Your Own Home Care Limited

Good3.5 km awayHertfordshire

Registered manager: Yates, Helen

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