Operated by Derbyshire County Council

DCC South Derbyshire Home Care

GoodRated 18/05/2023Home care · Swadlincote

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note18 May 2023
Respecting and promoting people's privacy, dignity and independence
Note18 May 2023
Supporting people to express their views and be involved in making decisions about their care
Note18 May 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note18 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note18 May 2023
Staff working with other agencies to provide consistent, effective, timely care
Note18 May 2023
Staff support: induction, training, skills and experience
Note18 May 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note18 May 2023
Accessible information standard met with information available in alternate formats
Note18 May 2023
Robust governance with bi-monthly audits, dashboards, and quality compliance team oversight
Note18 May 2023
Technology (handheld devices) used effectively to share real-time care information
Note18 May 2023
Positive, person-centred culture with staff expressing pride and dedication
Note18 May 2023
Strong reablement focus helping people regain independence after illness or injury
Note18 May 2023
Weekly MDT meetings enabling effective collaboration with healthcare professionals

Note18 May 2023
End of life care and support
Note18 May 2023
Improving care quality in response to complaints or concerns
Note18 May 2023
Meeting people's communication needs
Note18 May 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note18 May 2023
Preventing and controlling infection
Note18 May 2023
Using medicines safely; Learning lessons when things go wrong
Note18 May 2023
Staffing and recruitment
Note18 May 2023
Assessing risk, safety monitoring and management
Note18 May 2023
Systems and processes to safeguard people from the risk of abuse

Note18 May 2023
Engaging and involving people using the service, the public and staff
Note18 May 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note18 May 2023
How the provider understands and acts on the duty of candour
Note18 May 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info