Operated by St Anne's Community Services

St Anne's Bradford Supported Living Services

GoodRated 12 Jun 2023Home care · Bradford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

23 findings

Note6 Dec 2023
IPC policies updated and PPE practices observed and followed by staff.
Note6 Dec 2023
Regular communication between management, staff, relatives, and people using the service.
Note6 Dec 2023
Robust governance including audits, duty of candour policy, and quality assurance systems.
Note6 Dec 2023
Effective partnership working with relatives, other healthcare professionals, and agencies.
Note6 Dec 2023
Strong person-centred culture with staff taking pride in achieving good outcomes for people.
Note6 Dec 2023
Staffing levels were regularly reviewed and mostly sufficient to meet people's needs.
Note6 Dec 2023
Risk assessments were thorough and person-centred, including positive behaviour support plans.
Note6 Dec 2023
Medicines were managed safely with regular checks and competency assessments for staff.
Note6 Dec 2023
People felt safe and were protected from abuse; staff knew how to identify and report concerns.
moderaterecord_keeping6 Dec 2023
Staff were not always recruited safely; it was identified on inspection there were some gaps in relation to staff references.
minorstaffing_levels6 Dec 2023
A third member of staff said, 'We don't have enough staff, we are recruiting at the moment, but everyone does what they want, and we use agency staff when needed.'

Note6 Dec 2023
Learning lessons when things go wrong
Note6 Dec 2023
Preventing and controlling infection
Note6 Dec 2023
Ensuring consent to care and treatment in line with law and guidance
Note6 Dec 2023
Using medicines safely
Note6 Dec 2023
Staffing and recruitment
Note6 Dec 2023
Assessing risk, safety monitoring and management
Note

Note6 Dec 2023
Working in partnership with others and continuous learning and improving care
Note6 Dec 2023
Engaging and involving people using the service, the public and staff
Note6 Dec 2023
Managers and staff being clear about their roles and understanding quality performance, risks, and regulatory requirements
Note6 Dec 2023
How the provider understands and acts on the duty of candour
Note6 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive, and empowering