Operated by Midshires Care Limited

Helping Hands Rothwell

GoodRated 17/01/2023Home care · Leeds

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

27 findings

Note17 Jan 2023
Supporting people to express their views and be involved in making decisions; Respecting and promoting privacy, dignity and independence
Note17 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note17 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
Note17 Jan 2023
Staff working with other agencies; Supporting people to live healthier lives and access healthcare services
Note17 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law; Supporting people to eat and drink enough
Note17 Jan 2023
Staff support: induction, training, skills and experience

Note17 Jan 2023
Electronic call monitoring confirmed reliable, punctual visits with staff staying the agreed duration.
Note17 Jan 2023
Service worked in partnership with other professionals and made appropriate referrals.
Note17 Jan 2023
No formal complaints received in 2022; service received numerous compliments about person-centred care.
Note17 Jan 2023
Strong communication systems kept staff, people and relatives informed and engaged.
Note17 Jan 2023
Effective quality assurance systems including medication, support plan and IPC audits.
Note17 Jan 2023

Note17 Jan 2023
Improving care quality in response to complaints or concerns
Note17 Jan 2023
Meeting people's communication needs
Note17 Jan 2023
Planning personalised care to ensure people have choice and control; End of life care and support

Note17 Jan 2023
Learning lessons when things go wrong
Note17 Jan 2023
Using medicines safely
Note17 Jan 2023
Staffing and recruitment
Note17 Jan 2023
Assessing risk, safety monitoring and management; Preventing and controlling infection
Note17 Jan 2023
Systems and processes to safeguard people from the risk of abuse

Note17 Jan 2023
Working in partnership with others; duty of candour
Note17 Jan 2023
Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; Continuous learning
Note17 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering; Engaging and involving people and staff

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info