Mathalie Care Services Limited

Harrow, HA1 · Established 06/0

A CQC-regulated home-care provider serving Harrow, registered since 06/0. Rated Good at its most recent CQC inspection (Jul 2024).

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What the CQC found

The five questions inspectors ask, and how Mathalie scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Electronic monitoring system implemented to record quality assurance activities going forward”
CQC inspection report, Dec 2025

“Service removed from Special Measures following demonstrated improvements”
CQC inspection report, Dec 2025

“People supported to make their own decisions in line with Mental Capacity Act requirements”
CQC inspection report, Dec 2025

Inspection history

The trajectory matters as much as the latest rating.

Dec 2025
Good
Mathalie Care Services Limited improved significantly since its previous inspection, achieving an overall Good rating and exiting Special Measures, with all key questions rated Good except Well-Led which remains Requires Improvement. Governance weaknesses pers…
Mar 2024
Requires improvement
Mathalie Care Services was rated Requires Improvement overall (Inadequate for well-led) at its July–September 2023 inspection, remaining in breach of Regulations 9, 12, 17 and 18 due to persistent failures in medicines records, care planning, staff supervision…
Sept 2022
Inadequate
First inspection of The Havelock Hub identified five regulatory breaches (safe care, medicines, person-centred care, recruitment and good governance) with widespread shortfalls in staff recruitment, training, risk assessments and quality assurance. The service…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Mathalie does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at HA1 1LJ in Harrow. Service area not formally published; we recommend asking the agency directly when requesting a quote.

HA1

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