Mathalie Care Services Limited

GoodRated 3 Jul 2024Home care · Harrow

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Dec 2025
Ensuring people are well treated and supported; respecting equality and diversity
Note12 Dec 2025
Supporting people to express their views and be involved in making decisions about their care

Note12 Dec 2025
Staff working with other agencies to provide consistent, effective, timely care
Note12 Dec 2025
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Dec 2025
Ensuring consent to care and treatment in line with law and guidance
Note12 Dec 2025
Staff support: induction, training, skills and experience
Note12 Dec 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 Dec 2025
Electronic monitoring system implemented to record quality assurance activities going forward
Note12 Dec 2025
Service removed from Special Measures following demonstrated improvements
Note12 Dec 2025
People supported to make their own decisions in line with Mental Capacity Act requirements
Note12 Dec 2025
Secure online messaging groups introduced to share real-time information about people's needs and risks
Note12 Dec 2025
People's care plans updated with guidance for staff, resolving previous Regulation 9 breach
Note12 Dec 2025

Note12 Dec 2025
End of life care and support
Note12 Dec 2025
Improving care quality in response to complaints or concerns
Note12 Dec 2025
Meeting people's communication needs
Note12 Dec 2025
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Dec 2025
Learning lessons when things go wrong
Note12 Dec 2025
Preventing and controlling infection
Note12 Dec 2025
Systems and processes to safeguard people from the risk of abuse
Note12 Dec 2025
Staffing and recruitment
Note12 Dec 2025
Assessing risk, safety monitoring and management
Note12 Dec 2025
Using medicines safely

Note12 Dec 2025
How the provider understands and acts on the duty of candour
Note12 Dec 2025
Engaging and involving people using the service, the public and staff
Note12 Dec 2025
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info