K2 Care Limited

Requires improvementRated 27/07/2019Home care · Peterborough

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Respecting and promoting people's privacy, dignity and independence
Note30 Oct 2021
Supporting people to express their views and be involved in making decisions about their care
Note30 Oct 2021
Ensuring people are well treated and supported; equality and diversity

Note30 Oct 2021
Ensuring consent to care and treatment in line with law and guidance
Note30 Oct 2021
Staff work with other agencies to provide consistent, effective care
Note30 Oct 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Oct 2021
Staff support: induction, training, skills and experience
Note30 Oct 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note30 Oct 2021
The service supported people's autonomy, including facilitating direct employment of carers where people wanted greater control.
Note30 Oct 2021
People's diverse needs including culture, religion, diet and communication preferences were recorded and met.
Note30 Oct 2021
Staff induction reflected the Care Certificate and shadowing was used to build competence before solo working.
Note30 Oct 2021
The registered manager was receptive to inspection feedback and responded quickly to address shortfalls found.
Note30 Oct 2021
Staff worked effectively in partnership with external health and social care professionals.
Note

Note30 Oct 2021
End of life care and support
Note30 Oct 2021
Improving care quality in response to complaints or concerns
Note30 Oct 2021
Meeting people's communication needs
Note30 Oct 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Oct 2021
Preventing and controlling infection
Note30 Oct 2021
Staffing and recruitment
Note30 Oct 2021
Assessing risk, safety monitoring and management
Note30 Oct 2021
Systems and processes to safeguard people from the risk of abuse
Note30 Oct 2021
Learning lessons when things go wrong
Note30 Oct 2021
Using medicines safely

Note30 Oct 2021
Working in partnership with others
Note30 Oct 2021
Engaging and involving people using the service, the public and staff
Note30 Oct 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note30 Oct 2021
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info