Homesaints Limited

Requires improvementRated 15/09/2022Home care · Bedford

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note30 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note30 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note30 Sept 2022
Staff working with other agencies to provide consistent, effective, timely care
Note30 Sept 2022
Staff support: induction, training, skills and experience
Note30 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note30 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet

Note30 Sept 2022
Staff promoted people's independence and respected choices
Note30 Sept 2022
People and relatives felt able to raise concerns with the registered manager
Note30 Sept 2022
Registered manager worked in partnership with health and social care professionals
Note30 Sept 2022
Staff completed Care Certificate and received induction, supervision and appraisals
Note30 Sept 2022
Good infection prevention and control practices including PPE use
Note30 Sept 2022
Staff received safeguarding training and understood how to recognise and report abuse

Note30 Sept 2022
Meeting people's communication needs
Note30 Sept 2022
End of life care and support
Note30 Sept 2022
Improving care quality in response to complaints or concerns
Note30 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Sept 2022
Preventing and controlling infection
Note30 Sept 2022
Systems and processes to safeguard people from the risk of abuse
Note30 Sept 2022
Using medicines safely
Note30 Sept 2022
Assessing risk, safety monitoring and management; Staffing and recruitment

Note30 Sept 2022
Working in partnership with others
Note30 Sept 2022
Continuous learning and improving care
Note30 Sept 2022
Engaging and involving people using the service, the public and staff
Note30 Sept 2022
Duty of candour
Note30 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements