Operated by Dama Tech Ltd

Trustful Hands

GoodRated 7 Oct 2024Home care · Kingston Upon Thames

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note5 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity
Note5 Nov 2022
Respecting and promoting people's privacy, dignity and independence

Note5 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note5 Nov 2022
Supporting people to live healthier lives, access healthcare services and support
Note5 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Nov 2022
Staff support: induction, training, skills and experience
Note5 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note5 Nov 2022
Infection control arrangements were in place with staff having access to appropriate PPE.
Note5 Nov 2022
People benefitted from partnership working with other health and social care agencies.
Note5 Nov 2022
Complaints received were investigated and action taken to minimise repeat incidents.
Note5 Nov 2022
Recruitment records were satisfactory, including DBS checks, references and photographic identification.
Note5 Nov 2022
The manager was described as responsive, caring and accessible, including at weekends.
Note5 Nov 2022

Note5 Nov 2022
Improving care quality in response to complaints or concerns
Note5 Nov 2022
Meeting people's communication needs
Note5 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note5 Nov 2022
End of life care and support

Note5 Nov 2022
Engaging and involving people using the service, the public and staff
Note5 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note5 Nov 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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