ANK Solutions Ltd

GoodRated 11 Feb 2022Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note2 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note2 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity; respecting and promoting people's privacy, dignity and independence

Note2 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note2 Nov 2022
Supporting people to live healthier lives, access healthcare services and support
Note2 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Nov 2022
Staff support: induction, training, skills and experience
Note2 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Nov 2022
Strong partnership working with health and social care professionals
Note2 Nov 2022
Business continuity plan in place for emergencies
Note2 Nov 2022
Effective governance with audits, spot checks, feedback gathering and continuous improvement
Note2 Nov 2022
Person-centred care respecting cultural, religious and equality needs
Note2 Nov 2022
Staff trained, inducted, supervised and appraised regularly
Note2 Nov 2022
Risk management plans in place including specialist support such as PEG tube care delivered by qualified nurses

Note2 Nov 2022
Improving care quality in response to complaints or concerns
Note2 Nov 2022
Meeting people's communication needs
Note2 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences; end of life care and support

Note2 Nov 2022
Working in partnership with others
Note2 Nov 2022
Continuous learning and improving care; Engaging and involving people using the service, the public and staff
Note2 Nov 2022
How the provider understands and acts on the duty of candour; Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note2 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info