Operated by CEL Homecare Limited

CEL Homecare Cumbria

GoodRated 23/07/2022Home care · Carlisle

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note23 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note23 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note23 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note23 Jul 2022
Staff working with other agencies; Supporting people to access healthcare
Note23 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note23 Jul 2022
Staff support: induction, training, skills and experience
Note23 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note23 Jul 2022
Management team understood duty of candour
Note23 Jul 2022
Governance and quality assurance systems in place including spot and competency checks
Note23 Jul 2022
Good partnership working with district nurses, social workers and GPs
Note23 Jul 2022
Effective complaints handling with full investigations
Note23 Jul 2022
Kind and caring staff who built strong relationships with people and families
Note23 Jul 2022
Person-centred care delivered with respect for choice, dignity and independence

Note23 Jul 2022
End of life care and support
Note23 Jul 2022
Improving care quality in response to complaints or concerns
Note23 Jul 2022
Meeting people's communication needs
Note23 Jul 2022
Planning personalised care to ensure choice and control and to meet needs and preferences

Note23 Jul 2022
Preventing and controlling infection
Note23 Jul 2022
Using medicines safely
Note23 Jul 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note23 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note23 Jul 2022
Staffing and recruitment

Note23 Jul 2022
Working in partnership with others
Note23 Jul 2022
Engaging and involving people, the public and staff; Continuous learning and improving care
Note23 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note23 Jul 2022
How the provider understands and acts on the duty of candour
Note23 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering