LJ Sure Mercies

Hemel Hempstead, HP2 · Established 03/0 · Operated by LJ Sure Mercies Care Ltd

A CQC-regulated home-care provider serving Hemel Hempstead, registered since 03/0. Rated Good at its most recent CQC inspection (19/11/2024).

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What the CQC found

The five questions inspectors ask, and how LJ Sure Mercies scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“People's nutritional needs were assessed and recorded with clear guidance for staff.”
CQC inspection report, Jul 2023

“Complaints procedure in place and people knew how to raise concerns.”
CQC inspection report, Jul 2023

“Registered manager was accessible and approachable, answering calls even late at night.”
CQC inspection report, Jul 2023

Inspection history

The trajectory matters as much as the latest rating.

Nov 2024
Not rated
LJ Sure Mercies is a domiciliary service supporting people in their own homes in the community. At the time of our assessment the service was supporting 8 people. Assessment activity took place between 16 April, and we visited the service on 17 September. This…
Jul 2023
Requires improvement
LJ Sure Mercies, a small domiciliary care agency on its first inspection, was rated Requires Improvement overall, with weaknesses in medication management, risk assessment documentation, and quality assurance systems failing to identify its own shortfalls. Car…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What LJ Sure Mercies does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at HP2 6EJ in Hemel Hempstead. Service area not formally published; we recommend asking the agency directly when requesting a quote.

HP2

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