Operated by LJ Sure Mercies Care Ltd

LJ Sure Mercies

GoodRated 19/11/2024Home care · Hemel Hempstead

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note20 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note20 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity; Supporting people to express their views

Note20 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note20 Jul 2023
Supporting people to live healthier lives, access healthcare services and support
Note20 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note20 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note20 Jul 2023
Staff support: induction, training, skills and experience

Note20 Jul 2023
People's nutritional needs were assessed and recorded with clear guidance for staff.
Note20 Jul 2023
Complaints procedure in place and people knew how to raise concerns.
Note20 Jul 2023
Registered manager was accessible and approachable, answering calls even late at night.
Note20 Jul 2023
People were supported to have maximum choice and control in the least restrictive way.
Note20 Jul 2023
People felt staff were kind, compassionate and treated them with dignity and respect.
Note20 Jul 2023
People's care was personalised and staff knew people well; care plans included background, likes, dislikes and hobbies.

Note20 Jul 2023
End of life care and support
Note20 Jul 2023
Improving care quality in response to complaints or concerns
Note20 Jul 2023
Meeting people's communication needs
Note20 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note20 Jul 2023
Learning lessons when things go wrong
Note20 Jul 2023
Preventing and controlling infection
Note20 Jul 2023
Staffing and recruitment
Note20 Jul 2023
Systems and processes to safeguard people from the risk of abuse
Note20 Jul 2023
Assessing risk, safety monitoring and management; Using medicines safely

Note20 Jul 2023
Working in partnership with others
Note20 Jul 2023
Engaging and involving people using the service, the public and staff
Note20 Jul 2023
How the provider understands and acts on the duty of candour
Note20 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note20 Jul 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care