Operated by Midshires Care Limited

Helping Hands Sale

GoodRated 25/02/2023Home care · Sale

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note1 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note1 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note1 Mar 2023
Supporting people to live healthier lives, access healthcare services and support
Note1 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note1 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Mar 2023
Staff support: induction, training, skills and experience
Note1 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note1 Mar 2023
Effective end-of-life care with compassionate staff spending quality time with people and relatives both during and after end of life
Note1 Mar 2023
Open, transparent leadership culture with duty of candour, regular feedback loops and technology enabling people to monitor their own care visits
Note1 Mar 2023
Strong partnership working with healthcare professionals, local charities and community organisations to promote independence and wellbeing
Note1 Mar 2023
Consistent staffing with electronic monitoring ensuring no missed calls, punctual staff and weekly rotas shared with people
Note1 Mar 2023
Robust medication management with staff training, competency assessments, timely record completion and regular audits

Note1 Mar 2023
End of life care and support
Note1 Mar 2023
Improving care quality in response to complaints or concerns
Note1 Mar 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note1 Mar 2023
Meeting people's communication needs
Note1 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Mar 2023
Working in partnership with others
Note1 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note1 Mar 2023
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note1 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info