Operated by Ivy&Sage Homecare Ltd

Ivy&Sage Homecare Office

GoodRated 3 Oct 2025Home care · West Drayton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note9 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note9 Aug 2022
Staff working with other agencies and supporting access to healthcare
Note9 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note9 Aug 2022
Staff support: induction, training, skills and experience
Note9 Aug 2022
Assessing people's needs and choices
Note9 Aug 2022
Ensuring consent to care and treatment in line with law and guidance

Note9 Aug 2022
Visit times flexibly adjusted to accommodate cultural and religious needs
Note9 Aug 2022
Registered manager demonstrated good understanding of duty of candour and safeguarding procedures
Note9 Aug 2022
Person-centred care plans identifying cultural, religious and communication preferences
Note9 Aug 2022
People and relatives reported care was kind, respectful and dignified
Note9 Aug 2022
Care workers received appropriate training, supervision and spot checks
Note9 Aug 2022
Robust recruitment processes including DBS checks, references and right to work checks

Note9 Aug 2022
Working in partnership with others
Note9 Aug 2022
Engaging and involving people using the service, the public and staff
Note9 Aug 2022
Managers and staff understanding quality performance, risks and regulatory requirements
Note9 Aug 2022
Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info